My family had a fabulous night here on the last night of our Japanese vacation. Staff spoke a little English, so between our limited Japanese and their English, we did just fine. The meals were delicious, the kids got a smaller selection of our meal with a child friendly plate also. (Our kids are 11, 9 and 6. )Pool and garden, along with the onsen, made this a very family friendly place to experience ryokan hospitality. Thoroughly recommend.