Everything about this hotel was top notch, the rooms (we stayed in the west-building which was also newer than the east) were spacious, clean, and comfortable. The staff were superb and helpful towards non-Japanese speakers. The food was easily better than a lot of food you'd find in decent Japanese restaurants. The hot springs were well kept, easy to access, and perfectly convenient. Maybe it was the times that we tried to onsen, but there was never a line to access an onsen. The resort takes a while to get to during peak travel times from Odawara station but it was never frustrating because the scenery is also beautiful and relaxing. It was 100% worth the effort and monetary splurge to getaway from modern Japanese cities by visiting this area as first timers.