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Tonosawa Onsen Ryokan Ichinoyu Honkan塔ノ沢 一の湯 本館

90 Tonosawa, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture

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4.0/5 BEST REVIEW

by PJF United States of America / 10 Jul 2019

Lovely setting, but very frustrating service. No one in the restaurant cared my mom had an allergy. After she had a reaction from the few things we thought were safe for her to eat I cancelled all meals for the following day. The receptionist said she would refund the meal cost(she stated this, I did not ask for a refund,but she offered one). Upon checkout I instead was given a bill and everyone pretended they didn’t speak a word of English and couldn’t understand. I understand Japan does not like food changes. I took Japanese for several years so I did my best to communicate, (I can understand about 2/3s and speak 1/3 so I communicated well enough in Japanese) but there was an air of ‘we don’t care’ that I was shocked by. I highly recommend Hakone as it is a beautiful setting, but I paid 250 a night for a rundown room full of spiders with no toilet or bathroom and lukewarm service. I hope to redo this stay in Hakone another time at a different ryokan.

  • Hot Springs
  • Non-smoking Rooms Available
  • Internet Available
  • Wifi Available

This long-standing hot spring inn is a four story wooden building constructed in the classical Sukiya style. With all of its guest rooms facing the Hayakawa River Valley, guests can enjoy views of the beautiful Hakone landscape in all seasons. WiFi internet access available in all rooms.

[Important] As the final start time for dinner is at 19:00, please make sure to arrive before 19:00. Guests arriving after this time may not be provided with a meal.
Room Type Offers and benefits Capacity Meals Payment Price Room  

Japanese-style Room *No bath or toilet in room

Refrigerator, Hot water pot

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  • Room Size: 15.488 m²

1 night 2 Adult 0 Child 0 Infant

Kaiseki Course Dinner with Sashimi Boat Plan

  • Non-smoking Room
  • View: River view

Child Policy: Children allowed

2-5 2meals per night (dinner, breakfast) Payment on arrival

from JPY 22,000

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Japanese-style Room with Indoor Hot Spring Bath

Bath, Shower, Toilet, Hot water pot

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  • Room Size: 0 m²

1 night 2 Adult 0 Child 0 Infant

Kaiseki Course Dinner with Sashimi Boat Plan

  • Non-smoking Room

Child Policy: Children allowed

2-6 2meals per night (dinner, breakfast) Payment on arrival

from JPY 24,000

Japanese-style Room with Scenic View Bath

Bath, Shower, Refrigerator, Hot water pot

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  • Room Size: 0 m²

1 night 2 Adult 0 Child 0 Infant

  • Non-smoking Room
  • View: Mountain view, River view, Gorge/Valley view

Child Policy: Children allowed

2 2meals per night (dinner, breakfast) Payment on arrival

from JPY 29,000

Japanese-style Room with Scenic View Bath

Bath, Shower, Toilet, Refrigerator, Hot water pot

More

  • Room Size: 0 m²

1 night 2 Adult 0 Child 0 Infant

Kaiseki Course Dinner with Sashimi Boat Plan

  • Non-smoking Room
  • View: River view

Child Policy: Children allowed

2-4 2meals per night (dinner, breakfast) Payment on arrival

from JPY 30,000

Japanese-style Room with Open-air Bath

Bath, Shower, Toilet, Refrigerator, Hot water pot

More

  • Room Size: 12.3904 m²

1 night 2 Adult 0 Child 0 Infant

Kaiseki Course Dinner with Sashimi Boat Plan

  • Non-smoking Room
  • View: River view

Child Policy: Children allowed

2 2meals per night (dinner, breakfast) Payment on arrival

from JPY 34,000

Facility Info

Bus Information
Hakone Yumoto Station ⇔ Hotel
From Station to Hotel: Every 15 and 45 of the hour between 14:00 – 17:45 (Take the C bus bound for Tonosawa on the Onsen Kumiai Shuttle Bus)
Fare: JPY 100 one-way

From Hakone-machi Station (Odakyu Line): Take a Hakone Tozan bus bound for Hakone-en or Togendai. After about 3 min, get off at Kami-Tonosawa. The inn is about 1 min on foot from the bus stop.
Internet Free, LAN internet, Wifi
Access & Parking Free parking

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