We are from the UK, and having never stayed in a Ryokan before I can say this was a great first experience!
The ryokan itself was very clean and welcoming, our room was spacious and very comfortable. The Private open air bath was a real treat, and plenty big enough for two people. We really enjoyed it after a long day exploring Hakone.
One thing I had read about Ryokans whilst doing my research was that the evening meal was generally served in the room. Here, however you eat both meals in the restaurant. The staff were helpful and friendly and the food was delicious and plentiful. I would definitely recommend this Ryokan!
Thanks for a great stay.
NB; We did not use the public Onsen, so can't comment on that.