We were hoping for a traditional Japanese experience and were not disappointed! We arrived in the beautiful mountain town of Hakone by train. It was a short, scenic walk to the hotel. The walk was steep but they do provide a free shuttle as an option. They greeted us at the door and provided hot green tea while we checked in. They escorted us to the room and gave a tutorial on the amenities in the room, the hot spring bath, and how to wear the provided yukata. We chose a room with the open air hot bath on the balcony. The room was spacious and laid out very well for privacy and to take in the great views. We attended dinner in our yukata as did several other guests. For both dinner and breakfast our table was ready at the appointed time and even included an English menu so we knew what all the dishes were. The food was amazing! This was a great experience from start to finish!