Amazing staff, energetic, friendly and helpful with a translator app to smooth over our lack of Japanese. We had two dinners and two breakfasts, all fabulous. Our room was the traditional tatami mat with a separate small sitting room - the bathroom was rather sad, but that pushed us to bathe each morning in the onsen, which was clean, hot and had a view of Mt Fuji! The hotel is not right on the lake, but is a short drive or walk down to lakeside where we saw the sun rise over a cloudless Mt Fuji with a perfect lake reflection. Recommend.