Very friendly staff. Was our first time in a ryokan. The experience was really good. The food was excellent, although we had some slight difficulties understanding what the food is as the food list is like in ancient Japanese.. Still enjoyed the food though! Had a bit of trouble communicating with the staff as my Japanese is very limited, however, with a bit of sign languages here and small terms, it was okay. Not sure how it would have been like if they didn't know I could speak a little bit of Japanese though; would they have assigned someone with better knowledge of English?