Simply the best (esp. compared to a number of highly rated ryokan I have stayed in the past). Extremely spacious and huge size room. Attentive service and staff managed to locate us when we got lost after walking from the bus terminal. Food was prepared and cooked perfectly - best meals I had compare to other ryokan I stayed in the past. One of the staff can speak fluent English. Highly Recommended. I will definitely come back if I am to visit Kusatsu again.