The staff was extremely helpful and accommodating with my baggage and late check-out. The beds were comfortable and the room was big enough for me and my luggage. I've been to Hakone onsens and I still think theirs were very nice considering it was included in the inexpensive room rate. It was right across the street from the live house that I went to go see a band at, however, I had to walk to the station from the Willer bus terminal and then take another local bus, but it couldn't be helped. Would stay here again! Definitely worth more than what I paid.