Wow, what an amazing experience. The staff here were so lovely, really made us feel welcome. The hotel was beautiful, we loved the bridge in the hallway and the gardens. We had a relaxing time in the onsen, and an excellent dinner in a private room. Our beds had been made for us when we arrived back from dinner and we had a great nights sleep. One of the highlights of our trip to Japan was staying at this hotel, the service we received was exceptional. I highly reccomend it!