We had a wonderful experience here! Free prompt bus shuttle from Morioka Station. Service was amazing. Very courteous & English was not a problem at all. Very accommodating in every way. The onsens (outdoor & indoor) were spectacular. Very, very clean. Futons turned down and put up each night and morning without charge. Delicious local snacks and tea in the rooms. You get to walk around in yukatas all day including to meals. Very kid friendly including toddlers & infants. My children LOVED it (9 and twins 7). The breakfast buffet and dinner were beyond description! Spectacular, delicious, gorgeous...highly recommend this ryokan! 4 stars for the room as the couch and chairs were just a tiny bit worn but really this was neglible. Spectacular views of Lake Goshan and Mt Iwate. Can ski locally too! I want to go back already!