The hotel is amazing! As expected of a Japanese Ryokan. The staff are friendly though they don't know any English which was fine since I speak Japanese. The hot spring had an amazing garden view and the lobby is very traditional Japanese. Food is served in the room and it was very well thought out with seasonal themed famous local specials. Around 10 mins walk away from the Hakodate tram with a Lawson within that walk. Will definitely return to this place!