This is a traditional onsen hotel and it has a very Japanese take to it. If you would like to experience a full on Japanese onsen hotel this is definitely it. However we are with a 2 years old infant and it is quite an inconvenience to not have an ensuite bath in our room, which we didn't notice when we make the booking. It is a very small and very personalized service hence the people here are very nice and courteous. You can see locals comimg in and out for their service as well. Their onsen is small but very good with strong sulfur water. We really enjoyed the private onsen as a family. Food is really great traditional Japanese food.