Upon arrival, we were greeted by the staff and each couple had a person assigned to them to check in. We loved this personal service (English speaking staff would be helpful). The room was excellent! We got the Japanese/Western room with private onsen. It would've been helpful if the staff that showed us to our room explained more on how to use the heater/air conditioner. The room had floor heater, which was wonderful since it was really cold!
The meals were very good. But you don't like raw fish for breakfast, you should say something upon reservation. Loved that the hotel provided pick up and return service to Chitose JR. But wished there were more available time options.
I would definately come back again.