It is a great place to stay if you wanna try a tradicional japanese style room! The owners are very kind and willing to help you with anything. Besides, the inn is located in central Sapporo (if youre going there for the Yuki Matsuri, you will LOVE the localization because it is possible to go to the 2 main sites of the event by foot!). Plus it is very cheap and comfortable! I had a wonderful time there. No complains at all!