I wasn't expecting a lot from their service since it looks like it's meant for tourists. But I was wrong. Stayed there on 3rd January, town was quiet and most shops are still closed from the New Year. We parked our car literally right beside the reception facing the lake. Front desk guys were fantastic and friendly. We were surprised that most of the guests are locals, so that's pleasant. No sore sight for tour buses.
Included dinner and breakfast were fantastic. Onsen bath was also comfortable. They have free welcome tea, coffee, and soft serve!
Totally stoked and surprised by the quality.