Overall the hotel is great, especially the service is perfect.
We cannot find a word to express how grateful we were when we saw the hotel guy (so pity that we didn’t ask his name) delivering our passport to us on the JR train which was about to leave for Kyoto in 5 min while we weren’t even aware that we actually left all our passports in the hotel lobby half hour ago. We didn’t know how he would be able to locate us and finally found and gave us the passports, as there were qiute a few trains at the station at the same time and there are many coaches for each train...we were too astonished to react normally, just kept saying - thank you!...We hope we could know the guy’s name that we can express the depth of our gratitude to him.🌹
It’s such a nice stay with such a dramatic and pleasant ending. We will definitely back for our next onsen vacation 🙂