Customer Support

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Check in

Nights

Guests

Room

Ryokan

Hotel

Price (per room)

Starts in:

Visits:

With departures between:

Adults
(12+)

Children
(6-11)

Infants
(0-5)

Tour Type
Day Tours
Multi-day Tours
Bargain Travel Packages

Where

When

What
Sightseeing
Events

Book with JAPANiCAN now and enjoy...

No hidden charges
Lower accommodation rates
A huge selection of 4,100+ hotels and traditional ryokan inns
Sunrise Tours: 40 years of experience, 6 million satisfied customers
Instant, secure online booking & confirmation
Flexible booking: from same-day to 6 months in advance
Exclusive tourist-only discounts on bullet train packages
English-language customer support
An assurance of quality. We are part of the JTB Group: Japan's largest travel agency
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Customer Support

Our most common customer support questions:

1. How can I change my reservation?
2. How can I cancel bookings online?
3. What cancellation fees apply?
4. How far in advance can I make a reservation?
5. Do I have to pay a booking fee when I make a reservation?

Please refer to our FAQ Section for detailed information about frequently submitted inquiries. If you are unable to find the information you are looking for, please feel free to contact us.

JAPANiCAN.com Customer Support

E-mail	Send us a question or comment
Telephone	(From Overseas) +81-3-5796-5759 (Tokyo, Japan) (From Japan) 03-5796-5759 (Tokyo, Japan)
Address	2-3-11 Higashi Shinagawa, Shinagawa-ku, Tokyo 140-8602 Japan
Business Hours	Open 10:00 a.m. - 5:30 p.m., Monday - Friday (Japan Standard Time) Closed on Saturdays, Sundays and Japanese National Holidays (Holidays in 2011: Jan. 1, 3, 10; Feb. 11; Mar. 21; Apr. 29; May 3, 4, 5, 6; Jul. 18; Sep. 19, 23; Oct. 10; Nov. 3, 23; Dec. 23, 30, 31) (Holidays in 2012: Jan. 1-3, 9; Feb. 11; Mar. 20; Apr. 29, 30; May 3-5; Jul. 16; Sep. 17, 22; Oct. 8; Nov. 3, 23; Dec. 23, 30, 31)

For business-related inquiries: To list your property on JAPANiCAN.com, to make a promotional request, or for other business-related inquiries, please refer to these pages. About JAPANiCAN.com (English) Contact us (Japanese)
For luxury travel inquiries: Let BOUTIQUE JTB create a tailor-made itinerary for your time in Japan. The luxury travel experts at BOUTIQUE JTB offer the highly personalized service and knowledgeable support that discerning travelers need. To learn more, contact BOUTIQUE JTB directly.
For last-minute tour reservations by phone: Certain tours available on JAPANiCAN.com like our popular Shinkansen Tour packages must be booked online at least 8 days in advance. For these tours, last-minute bookings may still be possible by phone. Contact Sunrise Tours directly at the below phone number to inquire about a tour. Make sure to let them know that you saw this message on JAPANiCAN! Phone Inquiries: Shinkansen Tour packages can be booked until 3 days before the departure date. Day trips to Mt. Fuji & Hakone, Nikko, or day tours in Tokyo can be booked until the day before the tour departure. Packages including overnight stays in Hakone can also be booked until the day before the tour departure. Please note that some tours and packages are for sale online exclusively. Unfortunately, this means that we cannot accept reservations for such products over the phone. We apologize for any inconvenience. Tours Not Available for Booking over the Phone: E-Voucher for the Bullet Train Open Ticket Package Tokyo Kabuki Ticket Package Tour Reservation Inquiries: 03-5796-5759 *Phone inquiries are available during the business hours listed above.

For business-related inquiries:

To list your property on JAPANiCAN.com, to make a promotional request, or for other business-related inquiries, please refer to these pages.

About JAPANiCAN.com (English)

Contact us (Japanese)

For luxury travel inquiries:

Let BOUTIQUE JTB create a tailor-made itinerary for your time in Japan. The luxury travel experts at BOUTIQUE JTB offer the highly personalized service and knowledgeable support that discerning travelers need.

To learn more, contact BOUTIQUE JTB directly.

For last-minute tour reservations by phone:

Certain tours available on JAPANiCAN.com like our popular Shinkansen Tour packages must be booked online at least 8 days in advance. For these tours, last-minute bookings may still be possible by phone. Contact Sunrise Tours directly at the below phone number to inquire about a tour. Make sure to let them know that you saw this message on JAPANiCAN!

Phone Inquiries:
Shinkansen Tour packages can be booked until 3 days before the departure date.
*Day trips to Mt. Fuji & Hakone, Nikko, or day tours in Tokyo can be booked until the day before the tour departure.
*Packages including overnight stays in Hakone can also be booked until the day before the tour departure.

Please note that some tours and packages are for sale online exclusively. Unfortunately, this means that we cannot accept reservations for such products over the phone. We apologize for any inconvenience.

Tours Not Available for Booking over the Phone:
*E-Voucher for the Bullet Train Open Ticket Package
*Tokyo Kabuki Ticket Package

Tour Reservation Inquiries: 03-5796-5759
*Phone inquiries are available during the business hours listed above.