Japan Hotels, Ryokan & Tour Booking Made Easy
Reservation confirmation / cancellation
Inquiries, changes to reservations and cancellations can be made in the following ways.
1.Online Reservation Confirmations and Cancellations
Online cancellation on the arrival date for lodging plans without a meal or with a breakfast should be made before 5 PM (Japan time). Cancellations for lodging plans with dinner must be made by noon (Japan time).
Online cancellations may not be possible depending on facilities if there has been any change in the booking history. Please contact us by E-mail or telephone at least 5 days prior to your stay (excluding Sundays and holidays in Japan).
03/18/2010 04:07:59
Notes
Certain types of cancellation as below require contact to our JAPANiCAN Customer Support. The contact is here.
Cancellation fees set by lodging facilities may vary depending on facilities.
- 1. Reservations for lodging made after 5 PM Japan time on the date of the stay (or after noon for plans including dinner)
- 2. Changed reservations
- 3. Certain lodging facilities
2.E-mail
Please send any questions about online reservations, reservation cancellations, partial cancellations or changes at least five working days prior to your stay. For a faster response, please call the number indicated above.
03/18/2010 04:07:59
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JAPANiCAN.com customer support support@japanican.com |
Business hour : 10:00am - 17:30pm/Monday - Saturday in Japan time Close : Sunday & national holidays in Japan |
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Notes
It should be noted that cancellations are based on the time the E-mail is received.E-mail received after 5 PM in Japan time are considered received on the next business day.
Reservation cancellations
will incur a cancellation fee set by the hotel.
Reservation changes
There is more information on reservation changes, including changes of arrival date or plans, available in the help section.
3.Telephone Support by JAPANiCAN Customer Support
Operators will answer questions about reservations made online, cancellations, partial cancellations, and changes to reservations.
03/18/2010 04:07:59
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JAPANiCAN.com customer support From outside japan +81-3-5796-5759 From within japan 03-5796-5759 |
Business hour : 10:00am - 17:30pm/Monday - Saturday in Japan time Close : Sunday & national holidays in Japan |
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- * Please note that this number is NOT toll free.
Notes
Reservation cancellations
will incur a cancellation fee set by the hotel.
Reservation changes
There is more information on reservation changes, including changes of arrival date or plans, available in the help section.
Refunds for Cancellation and Reservation Change
For Credit Card Payments.
Lodging fees will be charged upon online reservation.
The amount of the refund, minus the cancellation fee specified in the terms of the arranged travel agreement, will be credited to your credit card account.
Credit card sales cannot be refunded with cash.
Please note that refunds are processed upon receipt of a cancellation but may not be credited immediately depending on a credit card company policy
JAPANiCAN.com
support@japanican.com
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