JAPANICAN.com

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What is JAPANiCAN?-JAPANiCAN Times
TOUR HOTEL INFO

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Inquiries, changes to reservations and cancellations can be made in the following ways.


1.Online Reservation Confirmations and Cancellations

2.Telephone Support
3.E-mail

More Information
Refunds for Cancellation and Reservation Change
1.Online Reservation Confirmations and Cancellations
Reservations can be confirmed and cancelled online
Online cancellation on the arrival date for lodging plans without a meal or with a breakfast should be made before 5 PM (Japan time). Cancellations for lodging plans with dinner must be made by noon (Japan time). Online cancellations may not be possible depending on facilities if there has been any change in the booking history. Please contact us by E-mail or telephone at least 5 days prior to your stay (excluding Sundays and holidays in Japan).
JAPANiCAN Members
View Reservations List
Enter your ID and
password to review your list.
Confirm member registration here

Click here if you’ve forgotten your ID or password
Non-Members

Confirmation Number

Billing phone number

Notes
Certain types of cancellation as below require contact to our JAPANiCAN Customer Support. The contact is here.
Cancellation fees set by lodging facilities may vary depending on facilities.
  1. Reservations for lodging made after 5 PM Japan time on the date of the stay (or after noon for plans including dinner)
  2. Changed reservations
  3. Certain lodging facilities
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2.Telephone Support by JAPANiCAN Customer Support
Please call our customer support for more detailed requests.
Operators will answer questions about reservations made online, cancellations, partial cancellations, and changes to reservations.

From outside Japan, call +81-3-5796-5759
From within Japan, call 03-5796-5759
Office hour: 10:00am - 5:30pm/Monday - Saturday in Japan time
Close: Sunday & national holidays in Japan
Notes
Reservation cancellations…will incur a cancellation fee set by the hotel.
Reservation changes…There is more information on reservation changes, including changes of arrival date or plans, available in the help section.
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3.E-mail
Detailed requests can also be made by E-mail.
Please send any questions about online reservations, reservation cancellations, partial cancellations or changes at least five working days prior to your stay. For a faster response, please call the number indicated above.
E-mail address : support@japanican.com
Office hour: 10:00am - 5:30pm/Monday - Saturday in Japan time
Close: Sunday & national holidays in Japan
Notes
It should be noted that cancellations are based on the time the E-mail is received.
E-mail received after 5 PM in Japan time are considered received on the next business day.

Reservation cancellations… will incur a cancellation fee set by the hotel.
Reservation changes… There is more information on reservation changes, including changes, of arrival date or plans, available in the help section.
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Refunds for Cancellation and Reservation Change

For Credit Card Payments
Lodging fees will be charged upon online reservation.
The amount of the refund, minus the cancellation fee specified in the terms of the arranged travel agreement, will be credited to your credit card account.
Credit card sales cannot be refunded with cash.
Please note that refunds are processed upon receipt of a cancellation but may not be credited immediately depending on a credit card company policy
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