The hotel staff does not understand English enough to provide answers such as how much a phone call from the room would cost, questions about the tour brochures at the concierge, specific restaurant food, etc. Breakfast food was very good, but about 1/3 was non-Japanese and 2/3 Japanese. No self-serve coffee in the room or in the lobby. No free bottled water. The hotel is connected to the JR Nagasaki rail terminal, making it very convenient. The airport limousine stop (paid service) is across the street. Transit buses and tour buses stop right in front of the hotel.