The hotel staff can speak limited english but that didn't stop them from giving excellent service. Onsen on the ground floor has no view. Dinner is excellent, so much food but they are all too pretty to give it a miss. Breakfast is rather elaborate too and not a buffet one like most hotels. Your room and dinner table is indicated with your name, not that it is necessary since you will be shown to your room and table, but it does gives a nice personal touch.