Overall the experience was a bit too fancy for us (the staff are very attentive and accommodating, but too much for our tastes, and some of the dinner items were not to our liking). However, I would attribute this mostly to preference. On the plus side, the omi beef was absolutely fabulous, and the shabu shabu we had on the second night was also splendid. We also made a last minute cancellation of our third night here, and they were kind enough to not charge a cancellation fee. If you have not tried a ryokan before, I think 2 nights here with your partner would be a great experience to have.