Best service I've ever had in Japan. Due to jet lag, my experience with dinner was great but not the best. However, after having rest with wonderful outdoor hot spring and good sleep, the breakfast experience was amazing. After breakfast, they offered coffee and tea in the living room area where I could clearly see Mount Fuji from the window. The location of the hotel is great. It is only 10 minutes walk from the Lake Ashi. Close enough to enjoy the beautiful scene but away from the noise around the harbor. Staff were thoughtful. They provided free shuttle when I check out. They originally planned to drive me to the station but I was hoping to visit the Hakone Shrine first, so they happily changed the plan and drove me to the spot. Will definitely stay here again next time visiting Hakone.