All staff that we talked to were extremely helpful and knowledgeable. Went out of their way to help. Good location - very close to JR station and shopping. Rooms are clean and average. Beds and bedding comfortable. Rooms a bit small, not much walking space after luggage is open. Good value for money. We stayed near Odori park last time we were in Sapporo and find this hotel's location more convenient to shopping and eating. Underground streets nearby so we could stay out of the snow and cold.